Frequently Asked Questions on Creating Your Personal Family Web Site

Creating Your Personal Family Web Site
	How long will it take to create my web site? Who creates my web site?  Is this a do-it-yourself site? What if I want to update my site or add more content? Can I order CDs of my web site?

Web Site Features
	What will my web domain name/address be? How long can my site be hosted and how can I renew my domain name once it expires?

Web Site Security
	Can I have a password for my web site? How much does it cost to protect my site? What can be done if someone posts something inappropriate to my guest book? How do the username and password work?

Text and Photo Submission
	How do I send you my photos? What if I don't own a digital camera or a scanner?

General Questions
	What is your privacy policy? What methods of payment do you accept? Do you create personal wedding websites? Still have questions?

How long will it take to create my personal web site?

Most web sites are ready in 10-14 working days after the text and photos have been submitted.  

Who creates my web site?  Is this a do-it-yourself site?

Every part of your website is hand designed and created by our website designer.  

What if I want to update my family's site or add more content?

As you celebrate events and create family memories, we'll be happy to update or add to your site to allow you to share the memories with your family and friends.  New pages can be made for the same per page fee as your original pages.  Changes to existing pages can be made at $5 per page plus any applicable fees for additional photos.  See the Services Page for more information on pricing.  

Can I order CDs of my website?

Sure.  In fact, we think they're a great gift idea!  Your first CD is $25 and additional CDs are only $10 each.

What will my web domain name/address be?

You have two options for choosing your domain name:

• A sub domain name is included for free.  If you choose this option, it will be in the form of www.CelebrateOurRoots.com/yournames.  The "yournames" portion is case sensitive and cannot contain any special characters (&, etc.) or spaces.

• You may also opt to have your own unique domain name such as www.yournames.com which we can register and host for you.  A unique domain name is $25.  That price includes registration and hosting for one year.  

How long can my site be hosted and how can I renew my domain name once it expires?

We can host your site for as long as you would like.  Additional hosting beyond one year  requires renewing the domain name.  The fee for renewal is $25 for each additional year with a fee of $5 per month for additional hosting.

Can I have a password for my website?

Yes, you can choose to add a username and password to restrict visitors to your family's website.  If your site includes a guest book, an RSVP form or any contact or personal information, we highly recommend that you use this security feature.  

How much does it cost to protect my site?

There's no charge.

What can be done if someone posts something inappropriate to my guest book?

We will gladly remove any offensive posts from your site (a post to a guest book, for example) and install security for free at any point.  

How do the username and password work?

When we create your site, we will use your chosen username and password with which your guests and family members can login to your site.  

How do I send you my photos?

Digital copies of photos are preferable and can be sent via email or mailed on a CD.  The JPEG or JPG formats are preferred).  

What if I don't own a digital camera or a scanner?

You can scan your photos into digital copies at most printer and copy shops.  Also, film can be developed and placed on CDs most anywhere that film is developed.  These photos can then be emailed to us.  Pictures can also be sent to us via conventional mail and we will scan them in for you. The fee for scanning and touch-ups is $3 per photo.  If you would like your photos returned, please include a self-addressed stamped envelope.

What is your privacy policy?

We will never share your information with anyone, ever.

What methods of payment do you accept?

Payment can be made by check or PayPal, our preferred method of payment.  PayPal accepts secure online payments with Visa, Mastercard, Discover and American Express. 

Do you create personal wedding websites?

Yes! Our partner Celebrate Our Lives Wedding Website Design creates personal wedding websites. We recommend viewing their sample wedding websites or dropping by their wedding services page to see all that they have to offer.

Still have questions?

Feel free to contact us.  Our family website designer will personally respond to your inquiry.

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